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Telecommunications

Telecom is one of the sectors that are redefining themselves. Even though convergence has been hot topic for a while, we are seeing signs of acceleration in convergence only now. The current market is characterized by severe competition for subscriber base, over capacity in certain areas and pricing pressure to manage growth. Changing regulations in some of the emerging markets also provide unprecedented opportunities. Many of the services which were value adds a few years back have become a norm for the enterprise customer today. The emerging markets see rapid growth adding millions of customers while developed markets show signs of consolidation.

We observe the following as strategic issues that surround Telecom companies today:

  • Ability to define and deliver new offerings with consistent quality
  • Understand customer usage behavior and drive higher ARPU
  • Gain 360 view of customer and provide superior customer care
  • Tightly integrate systems to manage accounts, services & collections
  • Revenue prediction and managing customer churn
  • Manage and maintain the assets for better leverage
  • Manage channels for better penetration and customer service

We posses strong domain, ERP and application knowledge, and we believe we could be a good consulting partner for Telecom companies to support their need for subscriber base growth, new services introduction, consistent customer service and better management of resource. Call on our Telco practice to know more about how we can help you.

Telecom Offerings

  • ERP Implementation – covering Financials, Asset Management, Procurement, Inventory, CRM and HCM
  • Building Subject Marts on Sales, Customer Churn, Customer/Accounts, Revenue Finance and Channels
  • Custom developed solutions in the area of dealer/channel management and point-of-sale

Our Consultants in Telecom

Project Management and Solution Design for a regional Telecom company in Middle East.
The engagement covered Process consulting in procurement, revenue prediction, and financial reporting and implementation of Oracle General Ledger, Fixed Assets, Accounts Payables, Accounts Receivables, Purchasing, Inventory Management, Integration with Point of Sale and Post-paid billing systems, various subject marts using OFA, OSA and Discoverer

Implementation Audit and consulting on Costing model for the subsidiary of a European Telecom equipment manufacturer